COVID-19 Updates: Asia - Pacific 12.28.2020

“IMPORTANT AND EFFECTIVE IMMEDIATELY”

28 December 2020

Evoque Asia-Pacific Data Centres

A comprehensive matrix capturing guidelines and restrictions at all Asia-Pacific data centres.

UPDATE 28 December: See updates for Bangalore and Singapore.

In response to the on-going COVID-19/Coronavirus pandemic, Evoque Data Center Solutions,™ in conjunction with facility landlords and government entities, has implemented several safety protocols for our group of Asia-Pacific data centres. These measures are intended to keep our staff, customers, and contractors as safe as possible and minimize the risk of virus exposure.  

All Evoque data centers remain open 24x7 for remote hands and customer access. Evoque strongly encourages clients to use remote hands for as many needs as possible and has taken customer-focused steps to make remote hands services easy and accessible. Additional security measures are in place for in-person visits and on-site customer access. 

The matrix below captures the current measures in place at each facility. Evoque will be updating this on an as-needed basis as facility guidelines change, and it will be posted on our website for ease of reference.

Evoque Data Center

Coronavirus Precautions

Last Updated

Bangalore (BKI1) –

Landlord: Nxtradata

Please be aware of the following COVID-19 Pandemic measures implemented at the site:

1)    Mandatory screening of all visitors with 'no touch' infrared temperature sensors. Anyone found to be recording a temperature above 37 degrees Centigrade (98.6 degrees Fahrenheit), will not be permitted to enter the facility.
2)    Any individual who are unwell or register respiratory symptoms such as cough or runny nose will be asked not to enter the site.
3)    All visitors must wear a mask and gloves at all times.

28 Dec 2020


Hong Kong 1
(HNK1) –

Landlord:   Mega-I

Please be aware of the following COVID-19 Pandemic measures implemented at the site:

1)    Mandatory screening of all visitors with temperature sensors. Anyone found to be recording a temperature above 37.5 degrees Centigrade (99.5 degrees Fahrenheit) will not be permitted to enter the facility.
2)    All visitors are required to wear a face mask whilst at the facility.
3)    Any individual who are unwell or register respiratory symptoms such as cough or runny nose will not be permitted to enter the facility.
4)    Any individual who has travelled out of Hong Kong in the past 14 days will be asked not to enter the site until they have completed the 14-day compulsory self-quarantine period as mandated by Hong Kong government.
5)   Anyone who has taken a COVID-19 swab test or a close contact of someone who has taken a swab test, by the request of Department of Health in the past 14 days will not be permitted to enter the facility.

24 July 2020

Hong Kong 2
(HNK2) –

Landlord:   iTech

Please be aware of the following COVID-19 Pandemic measures implemented at the site:

1)    Mandatory screening of all visitors with temperature sensors. Anyone found to be recording a temperature above 37.8 degrees Centigrade (100.4 degrees Fahrenheit) will not be permitted to enter the facility.
2)    All visitors are required to wear a face mask whilst at the facility.
3)    Any individual who are unwell or register respiratory symptoms such as cough or runny nose will not be permitted to enter the facility.
4)    Any individual who has travelled out of Hong Kong in the past 14 days will be asked not to enter the site until they have completed the 14-day compulsory self-quarantine period as mandated by Hong Kong government.

24 July 2020

Shanghai
(SH3) –

Landlord:   SDS

Please be aware of the following COVID-19 Pandemic measures implemented at the site:

1)    Shanghai local government has implemented ‘’Shanghai QR code’’(随申码) health rating system and individuals are required to use the QR code to attest their health status in order gain access to building and public areas.
The QR code is color coded to denote an individual’s wellness status:
   •  Green – individual is allowed to move around the city freely,
   •  Yellow - individual requires a seven-day quarantine,
   •  Red - requires a 14-day quarantine.
All visitors to the data centre must register for the QR code health rating system and ensure they have a green QR code wellness status indicating they are healthy, before visiting the site.
On arrival, visitor must present their ‘’ Shanghai QR code(
随申码) to the site security guard for inspection. Visitors who do not have a green QR code will not be permitted to access.
2)   Mandatory screening of all visitors with temperature sensors. Anyone found to be recording a temperature above 37.2 degrees Centigrade (98.96 degrees Fahrenheit) will not be permitted to enter the facility.
3)   All visitors are required to wear a face mask whilst at the facility.

24 July 2020

Singapore
(SNG1) –

Landlord:
1-Net

Please be aware of the following COVID-19 Pandemic measures implemented at the site:

All individuals intending to visit the SNG1 facility to carry out essential work, must adhere to the following:

1)    Complete the Safe Distancing declaration form. Please send the form with the site access request to Evoque ESC Tier 1 or via the Evoque Customer Web Portal before visiting the site. Visitors who did not submit will not be permitted to enter.
2)    All persons are required to use Trace Together-Only SafeEntry to check in and check out when entering and exiting 1-Net Data Center. Access will be denied if you do not present access registration via TraceTogether apps.
3)    Trace Together-Only SafeEntry QR Codes s have been placed at all entry/exits at the site. You are required to show the SafeEntry acknowledgment screen with the Trace Together logo to Security before being allowed entry.
4. Please download and use TraceTogether app before entering the data centre premises. Download at https://www.tracetogether.gov.sg

Site security will carry out mandatory screening of all visitors with temperature sensors. Visitors who meet any of these criteria will not be permitted to enter:
• Anyone found to be recording a temperature above 37.5 degrees Centigrade (99.5 degrees Fahrenheit)
• Any individual who are unwell or register respiratory symptoms such as cough or runny nose
• Any individual that travelled out of the country in the past 14 days
• All visitors are required to wear their own masks before entering site.

For more info on Evoque COVID-19 pandemic measures, please visit https://info.evoquedcs.com/update-covid-19

28 Dec 2020

SYDNEY (SYD1) –

Landlord:
Global Switch

Please be aware of the following COVID-19 Pandemic measures implemented at the site:

1)    All visitors to site to comply with Australian Government and the NSW Health department advice regarding hygiene practices such as frequent washing of hands with soap and water. We recommend downloading and using the government COVIDSafe app for all individuals entering the facility.
2)    Visitors are required to complete a health declaration questionnaire before entering the facility.
3)    Anyone who has, or may have, been in close contact with people who may have been visiting / returning from interstate Victoria (due to recent outbreak and government guidance), or travelling to any countries listed by local health authorities or the WHO as requiring self-isolation are asked not to access the site until they have completed the recommended 14 day self-isolation period.
4)    Mandatory screening of all visitors with temperature sensors. Any individual found to be recording a temperature above 38 degrees Centigrade (>100.4 degrees Fahrenheit) will not be permitted to enter the facility and directed to a health care professional.
5)    All visitors are required to wear a face mask whilst at the facility (effective 3 August).

27 July 2020

Tokyo   (ASI1) –

Landlord:
AT&T

Please be aware of the following COVID-19 Pandemic measures implemented at the site:

1)    All visitors are required to wear a face mask whilst at the facility.
2)    Any individual who are unwell or register respiratory symptoms such as cough or runny nose will not be permitted to enter the facility.

3)    Screening of all visitors with temperature sensors is required. Any individual recording a temperature above 37.5 degrees Centigrade (99.5 degrees Fahrenheit), indicative of a fever, will not be permitted to enter the facility.

4)    All visitors are required to sanitize your hands before you enter the site.

24 July 2020

For the latest information on Evoque's COVID-19 response and precautionary measures, please visit: https://updates.evoquedcs.com/

Your support is important to help keep our site safe for all staff and customers and help curb community transmission. If you have any further questions, please contact your Sales Representative or our Evoque Service Centre team at Tier1Support@EvoqueDCS.com, or direct dial outside the U.S.: dial +1 (469) 436-6687, select prompt 2.

Please stay safe and thank you for your confidence in Evoque to provide you with world-class Data Centre services.

PHASE 1: PRECAUTIONS & PREVENTATIVE ACTIVITIES

PHASE 2: REMEDIATION & INFECTION RESPONSE ACTIVITIES

EVOQUE COVID-19 FAQS- UPDATED 4-2-20