COVID-19 Updates: Asia - Pacific 07-30-2021

“IMPORTANT AND EFFECTIVE IMMEDIATELY”

8 July 2021

Evoque Asia-Pacific Data Centres

A comprehensive matrix capturing guidelines and restrictions at all Asia-Pacific data centres.

UPDATE 8 July: See updates for Bangalore, Chai Wan (Hong Kong), Tsuen Wan (Hong Kong), Singapore, and Sydney.

In response to the on-going COVID-19/Coronavirus pandemic, Evoque Data Center Solutions,™ in conjunction with facility landlords and government entities, has implemented several safety protocols for our group of Asia-Pacific data centres. These measures are intended to keep our staff, customers, and contractors as safe as possible and minimize the risk of virus exposure.  

All Evoque data centers remain open 24x7 for remote hands and customer access. Evoque strongly encourages clients to use remote hands for as many needs as possible and has taken customer-focused steps to make remote hands services easy and accessible. Additional security measures are in place for in-person visits and on-site customer access. 

The matrix below captures the current measures in place at each facility. Evoque will be updating this on an as-needed basis as facility guidelines change, and it will be posted on our website for ease of reference.

Evoque Data Center

Coronavirus Precautions

Last Updated

Bangalore (BKI1) –

Landlord: Nxtradata

Please be aware of the following COVID-19 Pandemic measures implemented at the site:

1) Mandatory screening of all visitors with 'no touch' infra-red temperature sensors. Anyone found to be recording a temperature above 37 degrees Centigrade (98.6 degrees Fahrenheit), will not be permitted to enter the facility.

2) Any individual who are unwell or register respiratory symptoms such as cough or runny nose will be asked not to enter the site.

3) All visitors must wear a mask and gloves at all times.

28
Dec 2020


Hong Kong 1
(HNK1) –

Landlord:   Mega-I

Please be aware of the following COVID-19 Pandemic measures implemented at the site:


1) Mandatory screening of all visitors with temperature sensors. Anyone found to be recording a temperature above 37.5 degrees Centigrade (99.5 degrees Fahrenheit) will not be permitted to enter the facility.


2) All visitors are required to wear a face mask whilst at the facility.


3) Any individual who are unwell or register respiratory symptoms such as cough or runny nose will not be permitted to enter the facility.


4) Any individual who has travelled out of Hong Kong in the past 14 days will be asked not to enter the site until they have completed the 14-day compulsory self-quarantine period as mandated by Hong Kong government.


5) Anyone who has taken a COVID-19 swab test or a close contact of someone who has taken a swab test, by the request of Department of Health in the past 14 days will not be permitted to enter the facility.

24 July 2020

Hong Kong 2
(HNK2) –

Landlord:   iTech

Please be aware of the following COVID-19 Pandemic measures implemented at the site:


1) Mandatory screening of all visitors with temperature sensors. Anyone found to be recording a temperature above 37.8 degrees Centigrade (100.4 degrees Fahrenheit) will not be permitted to enter the facility.


2) All visitors are required to wear a face mask whilst at the facility.


3) Any individual who are unwell or register respiratory symptoms such as cough or runny nose will not be permitted to enter the facility.


4) Any individual who has travelled out of Hong Kong in the past 14 days will be asked not to enter the site until they have completed the 14-day compulsory self-quarantine period as mandated by Hong Kong government.

24 July 2020

Singapore
(SNG1) –

Landlord:
1-Net

Please be aware of the following COVID-19 Pandemic measures implemented at the site:

All individuals intending to visit the SNG1 facility to carry out essential work, must adhere to the following:


1) Complete the Safe Distancing declaration form. Please send the form with the site access request to Evoque ESC Tier 1 or via the Evoque Customer Web Portal before visiting the site. Visitors who did not submit will not be permitted to enter.


2) All persons are required to use Trace Together-Only SafeEntry to check in and check out when entering and exiting 1-Net Data Center. Access will be denied if you do not present access registration via TraceTogether apps.


3) Trace Together-Only SafeEntry QR Codes s have been placed at all entry/exits at the site. You are required to show the SafeEntry acknowledgment screen with the Trace Together logo to Security before being allowed entry.


4) Please download and use TraceTogether app before entering the data centre premises, download at https://www.tracetogether.gov.sg

Site security will carry out mandatory screening of all visitors with temperature sensors. Visitors who meet any of these criteria will not be permitted to enter:

  • Anyone found to be recording a temperature above 37.5 degrees Centigrade (99.5 degrees Fahrenheit)
  • Any individual who are unwell or register respiratory symptoms such as cough or runny nose
  • Any individual that travelled out of the country in the past 14 days
  • All visitors are required to wear their own masks before entering site.

28 Dec 2020

SYDNEY (SYD1) –

Landlord:
Global Switch

Please be aware of the following COVID-19 Pandemic measures implemented at the site:

1) All customers and contractors attending Global Switch Data Centre for the foreseeable future, will be required to wear a mask when entering the front reception and in any areas such as lifts and common areas where social distancing cannot be maintained.

2) All visitors to Sydney Data Center will still be required to fill in the COVID-19 Health Declaration Form at the reception desk, as well as have your temperature taken prior to been allowed to enter the data centres. We also encourage all visitors to please continue to practice regular hand hygiene and utilise the sanitiser provided. If you become unwell during your visit, this needs to be reported to the site Security Team immediately.

3) Please restrict all visits to the data centre for essential work only. And at all times, abide by the NSW Government COVID-19 directive and travel restrictions, more info: https://www.nsw.gov.au/covid-19

25 May 2021

For the latest information on Evoque's COVID-19 response and precautionary measures, please visit: https://updates.evoquedcs.com/

Your support is important to help keep our site safe for all staff and customers and help curb community transmission. If you have any further questions, please contact your Sales Representative or our Evoque Service Centre team at Tier1Support@EvoqueDCS.com, or direct dial outside the U.S.: dial +1 (469) 436-6687, select prompt 2.

Please stay safe and thank you for your confidence in Evoque to provide you with world-class Data Centre services.

PHASE 1: PRECAUTIONS & PREVENTATIVE ACTIVITIES

PHASE 2: REMEDIATION & INFECTION RESPONSE ACTIVITIES

EVOQUE COVID-19 FAQS- UPDATED 4-2-20